Our Process

Here at 24K Event Rentals, we strive to provide an intentional experience throughout the planning process, so the installation of your rentals comes together seamlessly. In order to do so, we've created a step by step process that ensures the utmost care for our clients.

BOOKING PROCESS

At the time of booking, our event consultant will gather event details such as (location, times, etc.).

FIVE DAYS PRIOR TO EVENT

You'll hear from your event consultant 5 days prior to your event. They'll touch base to finalize the installation and retrieval timeframes, answer any questions you may have, and cover additional information with you!

DAY OF EVENT

Your day of contact can expect a text/call from our install lead when they are headed your way. They will arrive with all the details needed to ensure your rentals are set to perfection!

FAQ’s

  • Please utilize our Wishlist feature by browsing our inventory tab and clicking the heart icon to add an item to your Wishlist. Submit your Wishlist and a proposal will be delivered within 24 hours. Please note: If you are submitting a Wishlist request on the weekend then please allow 72 hours for a response. Any further questions please email us at info@24keventrental.com. Call our office at (336)-794-6498.

  • A 30% non-refundable deposit is required to reserve rentals for your special day. This will be applied to the final balance. The remaining balance of your order is due 3 days before your event.

  • Yes, final changes are due (3) days prior to the designated delivery date. You may remove items and reduce counts (keep in mind, the 30% deposit that has been paid is non-refundable.) You may also add items, based on availability.

  • Yes, Setup is included in the rental fee for some items and not for others. At the time of reserving your rentals, we will include setup and breakdown quote.

  • If cancellation of an Event occurs, any retainers and all payments made will not be refunded to Client or any other person in conjunction with this Agreement. If Client chooses to reschedule the Event Date and there is another date the event needs to be moved to, 24K Event Rentals will do the absolute best to accommodate the new date with the coordinating items but cannot guarantee rental items will be available.

  • Currently ALL PICKUP orders are on Fridays between the hours of 1-4:00pm. All RETURNS are due on Mondays between the hours of 1:00-4:00pm every Monday. We do require delivery for certain items and will advise upon placement order.

  • $150 rental minimum within the North Carolina Triad Area. Depending on delivery availability exceptions can be made— check with us at the time of booking.

  • Yes, we operate delivery service weekdays and weekends.

  • Yes, our minimum delivery fee starts at $89. We provide a quote at the time of providing a proposal/invoice. Prices vary and are based on the mileage, labor, and quantity of orders.